We offer resizing options depending on your ring type and complexity. Worn items can be resized except for full eternity rings. Refer to the below for the resizing process and additional information.
Our team is always available to help if you have any questions regarding your ring size.
Engagement & diamond rings
For plain bands, non-diamond or non-gemstone set rings, we offer complimentary resizing up to two sizes up or down within 30 days after reception of the item. For any resizing exceeding two sizes, we will charge a fee of $69.
For diamond-set or gemstone-set engagement rings (including custom-made rings), items must be assessed in order to ensure whether they can be resized, or whether they need to be remade.
In both cases resizing will be complimentary up to two sizes up and down, anything above two sizes will incur a minimum charge of $69.
Eternity rings
Full eternity rings: Due to the nature of the setting, full eternity rings cannot be resized and must be replaced within 30 days of receipt.
Please contact our team to discuss alternative options for your ring. The price will depend on the cost difference between sizes with a minimum charge of $69.
Half and three-quarter eternity rings: Due to the nature of the setting, all half and three-quarter eternity rings must be assessed to ensure whether they can be resized or whether they will need to be remade for which costs will apply. The price will depend on the cost difference between sizes with a minimum charge of $69.
Wedding rings
For plain bands, non-diamond or non-gemstone set wedding rings, we offer free resizing up to two sizes up or down within 30 days after reception of the items. For resizing exceeding two sizes, we charge a fee of £69. All rings will be assessed by our team before confirming the price.
Diamond-set or gemstone-set wedding rings must be inspected before resizing to ensure that the nature of the setting will allow a resizing.
Bespoke rings:
We offer complimentary resizing for up to two sizes (+/-) within 30 days of receipt provided that a resizing is possible. For a resizing exceeding 2 sizes we charge a minimum fee of $69. Upon receiving your request, our team will assess if the resizing is possible and discuss it with you. Depending on the complexity of your ring, the resizing may result in additional costs that shall be borne by you. This also applies if the ring has to be made anew from scratch if it cannot be resized as desired. You will be informed about any additional costs in advance. It will then be clarified whether the size change should be carried out.
Rings that need resizing outside of the 30 days resizing policy will incur a minimum charge of $69. Should the ring need to be remade the exact fee will depend on the particular style of the ring.
Bespoke orders are not eligible for exchange or refund. Please contact us for more information.
Our resizing address is:
A&B Logistics,
Unit 114/115F The Big Peg,
120 Vyse Street,
Birmingham,
B18 6NF
Our resizing address is:
DF Logistics
Floor 5 Suite 501,
1235 Bay Street,
Toronto, Ontario,
M5R 3K4
Canada
Please contact our Customer Care Team at [email protected] or call +1 (800) 615 1345 to speak with our team. They will be able to advise what is best to do based on your location and send you the instructions in case you need to post your jewelry to us.
Please return all items using a trusted, tracked, and insured courier service. Do not under any circumstances write Austen & Blake, diamonds or jewelry anywhere on the package.
Our jewelry is resized at:
A&B Logistics,
Unit 114/115F The Big Peg,
120 Vyse Street,
Birmingham,
B18 6NF
Our jewelry is resized at:
DF Logistics
Floor 5 Suite 501,
1235 Bay Street,
Toronto, Ontario,
M5R 3K4
Canada
The standard timeframe for repairs is 10—14 working days. If you need to send your item for repair, please contact our Customer Care Team. In the unlikely event that there is a manufacturing fault, our Limited manufacturer warranty means we’ll fix your jewelry free of charge. We will assess your jewelry once it’s been received and you’ll be contacted should any charges apply.
If an item must be remade, please allow 2—4 weeks for the process to be completed. For more information about repairs, contact us.
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